Contact Vietnam Airlines Customer Service
Vietnam Airlines Phone Numbers and Emails
Toll-Free Number:
-
(866) 677-8909Toll Free
Customer Service:
-
(415) 677-8909
-
(202) 366-2220
-
(415) 677-0888
Vietnam Airlines Emails:
Customer Service
Legal
Media
Press Inquiries
Contact Information
Vietnam Airlines Website:
Vietnam Airlines Help Center:
Corporate Office Address:
Vietnam Airlines
1388 Sutter Street, Ste 500
San Francisco,
California
94109
United States
Other Info (opening hours):
Mailing Address:
200 Nguyen Son Street, Bo De Ward,
Long Bien District, Hanoi City, Vietnam
51-53 avenue des Champs Elysées,
75008 Paris, France
Hours:
Monday - Friday: 09:00 AM - 01:00 PM and 02:00 PM - 05:30 PM (Pacific time)
Saturday and Sunday, Federal Holidays: Closed
Fax:
+1 (415) 677 9788
Summary of Vietnam Airlines Customer Service Calls
130
TOTAL
CALLS
CALLS
04:38
AVG CALL
DURATION
DURATION
22%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Vietnam Airlines?
Request for Information Question:
- “Can I fly from Ho Chi Minh City to Da Nang with US passport copies and US Real ID”
- “Want to ask for extra checking baggage”
- “I want to ask about my refund”
Product/ Service Question:
- “Buying a ticket”
- “Vegetarian food on flight”
- “Buy tickets”
Activation/ Cancellation Question:
- “Cancel ticket”
- “Cancellation question”
- “Mi vuelo ha sido cancelado”
Return/ Replace Question:
- “Change my reservation”
- “Change my plane tickets”
- “I need to change my ticket but have been texting for help for 4 hour no and no respounce”
Payments and Charges Question:
- “Payment didn't go through”
- “Change payment”
Shipping and Delivery Question:
- “Delayed packages”
- “Because I'm lost a package”
Refund Question:
- “Refund”
Cards Question:
- “I booked the ticket and how come I am not able to pay with my credit card”
Other Question:
- “Need a wheelchair”
- “My name is not correct”
- “Flights information”
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Vietnam Airlines