Contact Vietnam Airlines Customer Service
Vietnam Airlines Phone Numbers and Emails
Toll-Free Number:
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(866) 677-8909Toll Free
Customer Service:
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(415) 677-8909
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(202) 366-2220
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(415) 677-0888
Vietnam Airlines Emails:
Vietnam Airlines Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Vietnam Airlines is 8666778909. 72% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 2 minutes.
People call Vietnam Airlines mainly because of request for information, return/ replace and product/ service.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Vietnam Airlines is 8666778909. 72% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 2 minutes.
People call Vietnam Airlines mainly because of request for information, return/ replace and product/ service.
19% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Vietnam Airlines is onlinesupport.us@vietnamairlines.com. 79% of customers use this email address to address their issues and concerns.
How to Contact Vietnam Airlines Customer Service?
Most Popular Number:
| Total calls: 166 | Issues resolved: 13 | Last call: Dec 4, 2025 |
Contact Information
Vietnam Airlines Website:
Vietnam Airlines Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
200 Nguyen Son Street, Bo De Ward,
Long Bien District, Hanoi City, Vietnam
51-53 avenue des Champs Elysées,
75008 Paris, France
Hours:
Monday - Friday: 09:00 AM - 01:00 PM and 02:00 PM - 05:30 PM (Pacific time)
Saturday and Sunday, Federal Holidays: Closed
Fax:
Summary of Vietnam Airlines Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Vietnam Airlines?
Request for Information Question:
- “Asking about flight information”
- “I want to confirm my flight”
- “To confirm baggage allowance from Narita to Kuala Lumpur, Malaysia for economy class”
Return/ Replace Question:
- “I would like to change my flight”
- “I would like to change the date of my flight”
- “Make sure our names on the tickets are correct”
Product/ Service Question:
- “Wrong name enter when purchase tickets”
- “Problem with booking”
- “Pet policy”
Activation/ Cancellation Question:
- “Cancel ticket”
- “Cancellation question”
- “Mi vuelo ha sido cancelado”
Payments and Charges Question:
- “Payment”
- “On December 25th, I've been charged 787,30$ by Vietnam airlines France paris, even though I made no transaction or purchase. I claim refund.”
- “Payment statement”
Refund Question:
- “For refund”
- “I want refund for one of the booking”
- “Refund”
Cards Question:
- “Someone used my visa card”
- “I booked the ticket and how come I am not able to pay with my credit card”
Shipping and Delivery Question:
- “Delayed packages”
- “Because I'm lost a package”
Account Question:
- “Add point miles to my account”
Other Question:
- “Seat assignment”
- “Flight from PVG to HAN”
- “Seat selection”
Compare Vietnam Airlines Customer Service To
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