Vietnam Airlines Phone Numbers and Emails

Toll-Free Number:

  • (866) 677-8909
    Toll Free
Send Message

Customer Service:

  • (415) 677-8909
  • (202) 366-2220
  • (415) 677-0888
  • (415) 677-9088
  • (415) 677-8968
  • +841 900 1800
    For Lotusmiles members
  • +84 243 832 0320
    Outside Vietnam
  • +841 900 1100
    within Vietnam
  • +84 243 827 2289
  • +84 243 872 2375

Media:

  • +8 490 324 2577
    Press Inquiries

Vietnam Airlines Emails:

Customer Service
Legal
Media
Press Inquiries
Sales/ Reservations
info.us@vietnamairlines.com
nhadautu@vietnamairlines.com
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Vietnam Airlines Website:

Vietnam Airlines Help Center:

Corporate Office Address:

Vietnam Airlines
1388 Sutter Street, Ste 500
San Francisco, California 94109
United States

Other Info (opening hours):

Mailing Address:

200 Nguyen Son Street, Bo De Ward,

Long Bien District, Hanoi City, Vietnam


51-53 avenue des Champs Elysées,

75008 Paris, France


Hours:

Monday - Friday: 09:00 AM - 01:00 PM and 02:00 PM - 05:30 PM (Pacific time)

Saturday and Sunday, Federal Holidays: Closed

More contact details

Fax:

+1 (415) 677 9788

Vietnam Airlines Rating Based on 6 Reviews

Rating details

2.5
more details
Reliability
Diversity of Products or Services
Customer service
Product or Service Quality

Rating stats

Rating trend

Summary of Vietnam Airlines Customer Service Calls

130 TOTAL
CALLS
04:38 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Vietnam Airlines?

Request for Information Question:

  • “Can I fly from Ho Chi Minh City to Da Nang with US passport copies and US Real ID”
  • “Want to ask for extra checking baggage”
  • “I want to ask about my refund”

Product/ Service Question:

  • “Buying a ticket”
  • “Vegetarian food on flight”
  • “Buy tickets”

Activation/ Cancellation Question:

  • “Cancel ticket”
  • “Cancellation question”
  • “Mi vuelo ha sido cancelado”

Return/ Replace Question:

  • “Change my reservation”
  • “Change my plane tickets”
  • “I need to change my ticket but have been texting for help for 4 hour no and no respounce”

Payments and Charges Question:

  • “Payment didn't go through”
  • “Change payment”

Shipping and Delivery Question:

  • “Delayed packages”
  • “Because I'm lost a package”

Refund Question:

  • “Refund”

Cards Question:

  • “I booked the ticket and how come I am not able to pay with my credit card”

Other Question:

  • “Need a wheelchair”
  • “My name is not correct”
  • “Flights information”

Compare Vietnam Airlines To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Air Asia image
1711 reviews
1.6
Singapore Airlines image
500 reviews
2.1
All Nippon Airways image
269 reviews
2.2
Write a review
Do you have something to say about Vietnam Airlines? What happened? What can we help you with?
Submit review Don't show this popup